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Functions of Communication Presentation Transcript:
1.Communication
2.Communication
The transference and the understanding of meaning.
Communication Functions
Control member behavior.
Foster motivation for what is to be done.
Provide a release for emotional expression.
Provide information needed to make decisions.
3.Elements of the Communication ProcessThe sender
Encoding
The message
The channel
Decoding
The receiver
Noise
Feedback
4.Channel
The medium selected by the sender through which the message travels to the receiver.
Types of Channels
Formal Channels
Are established by the organization and transmit messages that are related to the professional activities of members.
Informal Channels
Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices.
5.Oral Communication
Advantages: Speed and feedback.
Disadvantage: Distortion of the message.
Written Communication
Advantages: Tangible and verifiable.
Disadvantages: Time consuming and lacks feedback.
Nonverbal Communication
Advantages: Supports other communications and provides observable expression of emotions and feelings.
Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message.
6.Grapevine
Grapevine Characteristics
Informal, not controlled by management.
Perceived by most employees as being more believable and reliable than formal communications.
Largely used to serve the self-interests of those who use it.
Results from:
Desire for information about important situations
Ambiguous conditions
Conditions that cause anxiety
7.Computer-Aided Communication
Advantages: quickly written, sent, and stored; low cost for distribution.
Disadvantages: information overload, lack of emotional content, cold and impersonal.
Instant messaging
Advantage: “real time” e-mail transmitted straight to the receiver’s desktop.
Disadvantage: can be intrusive and distracting.
8.Intranet
A private organization-wide information network.
Extranet
An information network connecting employees with external suppliers, customers, and strategic partners.
Videoconferencing
An extension of an intranet or extranet that permits face-to-face virtual meetings via video links.
9.Knowledge Management
A process of organizing and distributing an organization’s collective wisdom so the right information gets to the right people at the right time.
10.Channel Richness
The amount of information that can be transmitted during a communication episode.
11.Filtering
A sender’s manipulation of information so that it will be seen more favorably by the receiver.
Selective Perception
People selectively interpret what they see on the basis of their interests, background, experience, and attitudes.
Information Overload
A condition in which information inflow exceeds an individual’s processing capacity.
12.Emotions
How a receiver feels at the time a message is received will influence how the message is interpreted.
Language
Words have different meanings to different people.
Communication Apprehension
Undue tension and anxiety about oral communication, written communication, or both.
13.Communication Barriers Between Men and Women
14.High-Context Cultures
Cultures that rely heavily on nonverbal and subtle situational cues to communication.
Low-Context Cultures
Cultures that rely heavily on words to convey meaning in communication.
Source: Power Point Presentations
